Reference Number: 4843118

In a blog, far, far away, I shared several stories about my rabid complaints to manufacturers of different products, many of those complaints made over the phone. The whole Kraft Macaroni & Cheese encounter became a bit sordid, but I must say that I think I played a major role in getting the Scrubbing Bubbles nozzle returned to its original grandeur. I also distribute well-earned kudos as I did in my e-mail to the Clorox folks about their wonderful product Clorox Clean-up: Cleaner with Bleach—and its incredible spray bottle—the dispenser is KEY people; it’s KEY!! Give me a few minutes to calm myself.

As sad and disturbing as it may be, my sisters and I exchange reviews on cleaning items. There I’ve said it; it’s out there so Shut Up! Lynn, my OCD ever cleaning, type-triple-A-with-a-shot-of-adrenaline sister, strongly endorsed Clorox Anywhere Hard Surface. [She’d be angry that I said she’s OCD, so let’s pretend that I didn’t. Got that Aunt Frances and Cousin Diana? Love you.] Sister Jennifer also endorsed said product because it doesn’t take the color out of your clothes if you spray it on yourself. How she is going about willy-nilly spraying herself, like she’s got a high-pressure fire hose in her hands, I just don’t know. So, I buy it and to make a long story even more pointless, I like it. However, once the bottle is a little less than half full it won’t spray. Believe me I bought several bottles and they’re all the same—DEFECTIVE! I tell you.

So I access the Web address on the bottle and inform the Clorox people of my displeasure. I give them distinct instructions to reassess the spray bottle design. The following is their reply.


March 12, 2007
Mrs. Gail Snyder
Reference Number: 4843118

Dear Mrs. Snyder,
Thank you for contacting us about the sprayer for Clorox® Anywhere Hard SurfaceTM Daily Sanitizing Spray. Your feedback will help us improve the quality of our products.
I am sending a new sprayer for your current bottle and a postcard for any feedback you may have on the replacement sprayer after a week of use.
We apologize for any inconvenience. We are also sending a complimentary coupon for another bottle and hope you continue enjoying Clorox® Anywhere Hard SurfaceTM Daily Sanitizing Spray. You should receive this information via postal mail within 7 to 10 business days.

Sincerely,
(I lost the name in the transition somehow, but I’ll find it you better believe it.)
Ah, here it is:
Natasha Stevens
Consumer Response Representative

Wow, how'd you like that job!

NO, NO, NO will they never learn? I don’t want another defective sprayer or a coupon for same. I did receive it posthaste however—thank you very much. This isn’t the end of this story, not until my new, free bottle becomes a little less than half full that is.